Wednesday, March 7, 2012

A look into my job....

I work at a movie theatre, fun right? Well some of the time, when I'm not cleaning up after slobs and dealing with rude customers. I wanted to make a list of the things I can't stand that people do or say to me while I'm working. Nobody really thinks about some of these things, while others could care less.

1. Spit Cup: First of all that's disgusting, second of all are you to lazy to throw it away? I would rather pick up a bottle of chew that has a cap then a courtesy cup. Do you know how many times I unsuspectingly stink my thumb into chew? That's somebody elses' saliva and dirty mouth! Yuck!

2. Messy People: Is it really hard to pick you after yourself? I understand it's my job to clean up after customers, totally understand, but when you're cleaning up after 200 customers in one theatre alone it gets a little irritating. Not to mention when someone looks me dead in the eye and walks away from their garbage...really? Full bags of popcorn, unopened water bottles, pistatchio shells, sunflower seeds, wrappers (tons and tons of wrappers), not to mention when someone spills an entire BUCKET of popcorn.
The older crowd isn't so bad, the usual popcorn crumbs (everyone does it, even me!). Kids movies are the worst! All sorts of candy wrappers, popcorn tubs, freezie spills, cups, buckets, bags, and yes even the occasional diaper. The teens and young adults aren't so bad, unless it's a "scary movie" or a very popular movie, then it's disgusting. Did anyone teach their kids to clean up after themselves?

3. Complaints about cost: "This is ridiculous!", "Are you kidding me?!", Are you joking? We're leaving", "Why is it so expensive?", "You need to lower the price, that's bullshit", blah blah blah. I along with my co-workers and other staff members DON't and I repeat DON'T make up the prices, we didn't just sit around a table one day and say, "this will piss em off! muahaha!". The company made up the price, we just do our jobs. I understand it's expensive, trust me I get it, and it sucks but I also can't do anything about. I can take the occasional complaints, but what really gets me is when people are yelling at me while they continue to purchase tickets or concessions items...really? If it's that expensive and costing you SO much money then you think you wouldn't purchase the tickets or concessions right?

4. Kids Talking/Being on Phones: I can't stand when people are talking or texting during a movie, heck I can't even stand when people talk during previews. You come to the movies for the "experience" I mean you're spending a lot of money to come to a movie you want to see. So you don't want to be interrupted by someones stupid conversation that has nothing to do with the movie, or someone whos mindlessly texting throught the entire movie. Please let us know so we can stop it and you can enjoy your show, don't however come out and yell at me when it happens. If I have no idea whats going on how am I supposed to stop it? We have theare checks every thirty-twenty minutes but we don't always catch whats going on. So don't come up to me like I can read minds and automatically know whats happening in your auditorium.

5. No Sound: Sometimes there are technical difficulties we don't know about, if we know about it trust me we're fixing it. We don't want you to miss your show, so we do everything we can to make it easier. Simply walk out of your theatre, grab the nearest employee or manager and tell them what's going on. Don't rush out of your theatre like there is a fire and everyones going to die, scream at me, death glare me, and then stomp back into your auditorium. If anything that makes me laugh at you and go slower, rude yes, but true.

6. You're Not Old Enough? Tough shit. I could care less if you're not old enough to see a movie, there are FEDERAL laws that prohibit little babies like you from seeing a Rated R movie. Half of the time do they need to be rated r? Probably not but sorry it's my job to make sure you're not in there. Yelling at me about how it's bullshit isn't my problem and only makes it my mission in life to ensure you never see the inside of that theatre. I along with my co workers HATE when you try to sneak in, it becomes a fun game for us to make sure you leave our establishment. After a while you annoy us, hidding out in the bathrooms, pretending your lost, "forgetting" your ticket stubs, acting all confused, and what not. When you do get caught be a big kid, dont' cuss me out and yell at me, it just prooves how immature and undeserving you are to be in the theatre. P.S. We all hate you too.
Also bring your I.D. ahead of time, dont know what the movies rated? Here's a hint genious look it up! As much as we love to hear how you left it in the car, or it's total bullshit we again dont care.

7. Excited? Don't Run: Do you know how many people run to an auditorium when they are so excited they could pee themselves? If you trip and fall I will laugh at you, the movies going NOWHERE. It's going to start on time and again it's not going anywhere. Why you feel the need to run to the movie is beyond me, not to mention its a safety hazard and you look like an idiot, and that means you Twilight and Harry Potter fans.

8. Waiting in Line? So is Everyone Else: Ever find yourself waiting in line for the next showing? Awesome it means a couple of things, one the previous movie isn't out yet, or two we're cleaning it. People thing that just because a movie got out it's magically ready for the next showing. Uhh, no, exactly opposite. There are over 200 seats in a bigger auditorum and a movie like Twilight or Harry Potter is jam packed to the brim and sold out. Combine that with food and slobs and you get a disgusting auditorum that has us dripping with sweat trying to clean it as fast as we can. So messy in fact that it takes almost three garbage cans full of trash to get it clean and about three employees. So shut up about how you've been waiting in line FOREVER and we need to hurry up, we hate you.

9. READ: Ever get a coupon or what not? Read them people! Half the time the stupid questions you ask us and yell at us about are explained on the coupon. We have to sit there and smile while you scream at us and sometimes causes a HUGE scene when it's simply stated on the coupon in black ink. Then after you feel like a complete idiot that you are by the way, you yell at us some more. I'm sorry you're dumb and can't read or you didn't call a head and get the information you needed, I'm trying to get through my shift so I can go home and rid my mind of your stupid banter. Again, your dumb and I hate you.

10. Spill?: When you spill something in an auditorum or throw up or whatever you do that requires me to get a mop, let us know. You don't have to get up like the speed of lightning, even on your way out just let us know. It makes clean up way faster and easier and gets the next customers into their auditorium faster. I've even had a teen customer drop her 44 oz (that ALOT) slurpee all over the floor, look at me, laugh, and walk off...I wanted to grab you by your hair and rub your face in it and yell "see that? that's a no no! bad girl!!" because your stupid.

11. Look Up the Time on Some Crap Site?: The only place to find movies times that are 100% accurate are through the theatre and if the theatres small and doesn't have their own website then go to Fandango which is the next best thing. Don't look in the newspaper or some site that claims to have our times, because guess what? 99.9% of the time thier wrong, and then we have to listen to you bitch about how the showtimes are wrong and we need to get on that. No, you need to be a big kid and look up the right times. Not sure still if it's the right time? Call us,we'd be happy to tell you so we avoid stupid angry people.

12. We're Busy?: Every call a theatre and their busy? Chances are they are very busy so stop being stupid. I've had a HUGE line of customers and we aren't able to get another employee in to help, ring ring ring, crap..."hello", "Yeah, hi, I'd like ALL of your showtimes and movies", "Uhhh is there a specific genre you're looking for?"..."Nope.."..."You can call 1-800-FANDAGO and they'll give you all the showtimes and listings", "No"....That makes me what to hang up on you or put you on hold and never pick up until my line is gone.

13. Long Lines?: Guess what it's probably a VERY busy movie, it's the weekend, or everyones craving a movie. When we have huge lines and we're understaffed, it means we dont' have enough people. We have every person available to help in the areas their knowledgable in to help. Sometimes you catch us at an odd time when we're doing shift changes which takes a lot of time. We have to count people out and count people in and get them on their tills, it's not a two mintues process. We do as much as we can to make things efficent, so dont come up and tell me "you need more people, like, now".....um go away because your an asshole and I say "yeah we're on it......glare". Don't every TELL me to get more people, ask or be polite dont come up to me like you own the place because I will do the exact opposite and pretend our lobby is empty because I now don't like you.

14. Use the Potty?: Congratulations! You emptied your bladder in our bathrroom stall, now turn around and FLUSH the toilet. Last time I checked unless you're a small child in our restroom who looks like a deer in the headlights, you're old enought to flush the toilet. Don't like touching it? Use your foot, that's what I do. I dont like flushing your urine and your poop, especially if you dont. It's digusting and makes me want to vomit and rub your face in it. I'm not your mother or you bitch.

These are just some of my vents, I understand a lot of this is apart of my job. I like my job and do my job to the best of my ability. This is just an insight into the thoughts of an employee, so maybe next time you can become a customer we all love to serve, not hate.

2 comments:

  1. Oh my GOSH! I worked at Village Center for 3yrs and you said everything I hated about my job! And the number one thing for me was spit cups! Working at a theater is NOT all that it is cracked up to be!

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  2. I'm glad you liked my post! Everyone things that working at a theatre would be so much fun, but they dont get the inside perspective ha ha.

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